SUBJECT : Administration of Customer Satisfaction Survey
In line with the intent to improve the FDA Services to its external and internal customers, there is a need to improve the collection of customer feedback
The FDA has established an administration of Customer Satisfaction Survey (CSS) to booth the internal and external FDA customers. A new color coded form will be used (white for external customers and green for internal customers), as well as new method for administration and and collection will be instituted.
Effective 01 December 2014 the revised CSS form (see Annex A), together with the Visitor's ID pass, will be distributed by the Security Guards on duty to the external customers before entering FDA building. The accomplished survey form will be returned by the customers to the Security Guard on duty upon surrendering Visitor's ID pass.
For internal customers (FDA Employees) transacting business with the respective Centers and Offices, the accomplished CSS form shall be dropped in the box assigned per Center or Office. The accomplished CSS form shall be retrieved by the Policy and Planning Office at the end of each month.
For strict compliance